Dozens of tweets and Reddit posts reveal that GameStop customers are mysteriously losing access to their accounts.
My account was just hacked and a unauthorized email change was done. Other people reporting same hijack. Please help!!!Throughout the day, an unspecified number of GameStop customers received emails letting them know that they had successfully changed the email address associated with their GameStop.com accounts. Some of the users are also being notified that their reward points have been redeemed by the hackers.
While it’s entirely possible that accounts were hacked, some users are speculating that it might just be a very serious glitch in GameStop’s systems. Reddit user u64ra claims they received the following message from the @Hi there! This is a known issue that we are actively working to address. We will update you all with any developments as we look into this. Thank you for your patience during this time.
Many affected users seem to have had luck calling GameStop and resolving the issue with a customer support agent over the phone. If you can’t access your account any other way, it might be worth a shot to give the support line a call. We reached out to GameStop for a statement, but we have yet to hear back. If we do, we will be sure to update this post to include the company’s response.
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