Frontier Airlines no longer offers the traditional phone customer service option. The carrier said recently transitioned to a fully digital model.
"If live agent support is needed, we have live chat available 24 hours a day / 7 days a week," Frontier said in a statement.
The carrier said customers can also reach out for assistance on social media channels like Facebook and Twitter. In addition, Frontier is available on Whatsapp. The chat service is reportedly a cost-cutting move. According to CNBC, Jack Filene, Frontier’s senior vice president of customers, told investors earlier this year that the chat agents can handle about three times the amount of inquiries as phone agents.
Frontier isn't the first airline to only offer this type of service. Breeze Airways also doesn't have a customer service line either. It asks that customers contact them through Facebook Messenger, text or email.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
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Frontier Airlines no longer has a customer service phone line | CNN BusinessCustomers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Leer más »