Frontier Airlines saw the highest rate of passenger complaints in 2022 among U.S. carriers, a year that became one of the most disruptive for flyers on record.
“Our analysis shows the complaints-to-passengers ratio was more than five times higher in 2022 than in 2019," Murray said.
Seattle-based Horizon Air had the lowest complaint rate, at just 1.09; followed by Utah-based SkyWest Airlines at 1.37 and Phoenix-based Mesa Airlines at 1.74. Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. The 47,591 complaints that consumers filed last year against U.S. airlines topped any year since 1997, PIRG said.
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