Airlines are required, by law, to offer refunds for certain types of flight disruptions. Here's what travelers should know.
The same DOT rules apply to significant delays, meaning passengers are eligible for a refund regardless of the cause of the airline's delay. The only wrinkle here is that airlines' definitions of"significant delay" vary. American offers refunds for delays exceeding 90 minutes, Delta, Spirit and Alaska two hours, for example.Here's where things get trickier and involve those contracts of carriage.
Weather, of course, and air traffic control issues are outside of airlines' control, so passengers whose flights are scrubbed for those reasons generally aren't given free hotel stays. "I think passengers, quite frankly, have a right to be suspicious,'' McGee said."Airlines are not forthcoming on a lot of issues like this.''
At the same time, the former airline flight dispatcher says passengers often don't understand how weather across the country can have a ripple effect on an airline. Savvy travelers should jot down gate announcements or conversations with employees about the reasons for the delay as well as screenshot any alerts sent about the delay via text or the airline's mobile app to plead their case for reimbursement if the airline denies hotel accommodations due to weather.Stranded passengers are free to check options on other airlines, but whether the airline that canceled the original flight picks up the tab is another question.
Don't expect the airline's money to go far at the airport, airport hotel, or area restaurants, if you can find one open. The going rate is $12 per passenger at American and Alaska, for example. Delta says meal money varies by city. Some airlines, including American, say the vouchers can be used for food delivery services like UberEats.
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