The Transportation Department is urging airlines to make it easier for families to sit together on planes at no extra charge.
FILE - Passengers in protective suits and face masks sit on a plane in Hanoi, Vietnam, on Friday, Feb. 12, 2020. On Friday, July 8, 2022, the U.S. Transportation Department sent a notice to airlines that they should take steps during the seat-assignment process to help kids under 14 sit with an older relative, or set aside areas for family seating. to make it easier for families to sit together on planes at no extra charge.
The Transportation Department said it has received more than 500 complaints in the last five years about families unable to sit together. However, that is only about 1% of all complaints against airlines and is dwarfed by gripes about refunds and flight problems. The department said Friday that airlines could do several things to help relatives sit together including assigning adjacent seats at booking or setting aside areas for families.
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