A mortuary in the Phoenix area is facing a lawsuit, after a family claims their loved one was cremated by accident.
A Phoenix mortuary is facing a lawsuit, after a family claims the funeral home cremated their loved one by accident.
Joanna Stephens passed away in November 2022, after battling dementia. Her family members say Stephens had indicated to them that she wanted an elaborate funeral with an open-casket."I just rubbed her hand and said 'Mom, I'm going to see you one last time, get you all dolled up.' She loved lipstick. ‘Get you lipstick and makeup. You’re gonna be beautiful. You're gonna get that funeral that you always told us you wanted,'" said Glenn.
"When we got there, he said, 'I regret to have to inform you that your mom was cremated last night,'" said Glenn. "No explanation. He said the two people that deal with this part of the business would be reprimanded, and that's all we got." Several family members had already flown into Arizona from Michigan for the funeral. They held a memorial celebration instead for Jo-Jo, as Stephens was called, and released balloons. The mortuary gave the family an urn with Jo-Jo’s ashes inside, but that urn is now a reminder of her last wish going unfulfilled.Glenn says they are now questioning whether the ashes they received are really that of Stephens.
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