That length of time made for a rough situation for people living in the building, and raised questions about why it took so long.
"No water, at all," Erica Pugh said earlier Tuesday as she turned the faucet handles on her bathroom sink and nothing happened.
Days after their initial calls to management company Home365 – days – a plumber finally showed up at the Englewood building. Pugh said he dug a hole to work in, and then left. In the meantime before the plumber's return, the hole in the front yard filled up with water. And the city didn't come out for another week.
Part of the problem may have been that the original calls of 311 were labeled as a plumbing problem – rather than a no-water emergency. A plumbing violation gives the city 30 days to respond.
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