Long lines of cars waiting for orders spill out into roads in every state from chains like Chick-fil-A, McDonald’s, Starbucks and Dunkin. And city officials, urban planners and critics say the model is failing modern cities.
At leading chains like McDonald’s, drive-thrus account for 70% of sales or more.
Drive-thrus don’t “support any of the life and vitality and amenities that suggest people might want to come live, work or play in a neighborhood,” said David Dixon, an urban places fellow at design and planning firm Stantec. “Drive-thrus belonged to a much more auto-centric world.”Drive-thurs first appeared in California in the 1950s, according to the Smithsonian. An early Jack in the Box was a hit with kids, who could order their meal through the head of a clown.
Companies switched to drive-thru models because they are more profitable: smaller than sit-down restaurants, requiring less staff and maintenance. Drive-thrus can also be hot spots for rear-end collisions and t-bone accidents from cars turning left out of driveways. Drive-thrus also do not support neighboring businesses, Dixon of Stantec said, as people typically just grab their food and drive off.
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