The holiday travel season can be, well, stressful thanks to the usual culprits like delayed flights and forgotten luggage, but the San Diego International Airport has a four-legged solution to provide comfort.
“My jacket, where her’s says ‘ready.pet.go,’ mine says ‘airport information,” said Nichols. Nichols is an airport ambassador. While Riley is able to focus on Merlin and the people around him, Nichols is there to help answer any airport-related questions people might have.
“Where’s Starbucks? Where’s the bathroom? How do I get out of here,” said Nichols with a laugh, while she explained some of the frequent inquiries she gets. “Those are the types of questions that I help answer.” Unlike most dogs that you see working at the airport with a very clear “DO NOT PET” vest, this dog’s says “I’M FRIENDLY. PLEASE PET ME.”
“He just is the best dog and really born to do this kind of work. He’s just gentle and kind,” said Riley. The therapy dog program at SAN has been around for several years, since 2015. All dogs who volunteer must be certified therapy dogs. This also means they are often in high demand around San Diego. While they try to have dogs at the airport every day, Hartnett said their schedules are busy and they volunteer at places like hospitals and libraries, not just the airport.
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