And all of the trainer’s clients say the basic training they paid $2,000 for didn’t seem to happen.
Stanger says she doesn’t believe Chewy received any service training. “You do feel like you totally got scammed. And this poor dog,” said dog owner John Sobanski.
Bradley Phifer runs the Certification Council for Professional Dog Trainers, an organization that certifies dog trainers. To become certified, trainers must complete hundreds of hours of supervised training and pass a written exam. But getting certified is voluntary. Phifer thinks certification should be an industry standard, and he’s working with other groups in the industry to push for state legislation to require it.
And when dog owners have a complaint against a certified trainer, Phifer says the trainer may be required to undergo more supervised training or could even lose their certification. The I-Team asked Diruscio if she was certified. She said yes, but we couldn’t verify that. We asked her for proof, but she didn’t provide it.
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