Delta Air Lines should pay damages to customers for misrepresenting itself as a carbon-neutral airline in marketing campaigns and advertisements that encouraged consumers to pay higher prices, a class-action lawsuit says.
Delta has sought to achieve carbon neutrality at least in part via purchases in the carbon-offset market. Buyers in that market receive carbon credit, or the right to emit more carbon, if they invest in green programs such as anti-deforestation or helping people buy low-emission cook stoves.
“I felt comfortable paying more because I was neutralizing when I needed to travel for work or to see my family,” Berrin told the. Berrin said she was frustrated after she started having doubts about Delta’s offsets.
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