Contact Denver7 is getting results for a Denver woman who was caught in a Walmart vs. FedEx shipping battle. via jaclynreporting
DENVER — What should have been a simple — and free — return ended up with her being sent to collections for a $2,200 shipping bill she never owed.Take Sophia Carpiniello's experience after she decided to return a $150 bedframe she ordered on Walmart.com and decided would not fit in her new apartment.
At first, Carpiniello wasn't worried, but a few weeks later FedEx sent the first invoice for shipping on what Walmart said was a free return. Contact Denver7 reached out to Walmart and FedEx, and while neither wanted to comment, in an email, a FedEx spokesman confirmed Carpiniello's return shipping charge has been resolved. She also received confirmation that the collections case has been dropped.
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