Out of the 450 911 call centers across California, CHP Golden Gate Division had the longest averaging answering time in the state in 2023, according to California Office of Emergency Services’ data analyzed by the NBC Bay Area Investigative Unit.
After our report revealing these numbers earlier this month, CHP Golden Gate Division sat down with the Investigative Unit and provided a tour of its call center. Captain Gerardo Serrato explained what’s led to the increase.
The national survey showed “a staggering 82% of centers reported being understaffed and struggling with hiring and retention, with responders citing stress and low pay as the top obstacles to attracting and sustaining staff.”
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