Chinese protests have exposed Twitter’s susceptibility to manipulation.
about how Elon Musk’s new bare bones Twitter responds to crises. We’ve just seen one unsettling test case, and it won’t be the last. Our conversation has been edited and condensed for clarity.Lizzie O’Leary: Before Elon Musk was in charge, how big was the Trust and Safety team at Twitter, and what did it do?It depends how you count. There are all these sort of overlapping things, which was frankly one of the problems with Twitter.
That’s the scary thing. This is the first known foreign influence operation under Musk, and it was effective. It is highly likely that there are going to be a lot more from different countries, in part because Musk hasn’t really said anything about foreign influence operations. He’s said he’s a free speech absolutist, and he hasn’t said that there’s an exception for government propaganda.
After that came out in early 2017, they beefed up their staff. When they caught a foreign influence operation, either on their own or because of a tip from Facebook, Google, or the government, they’d keep an archive of which accounts have been suspended and what they tweeted. That was afor researchers to see, and people are very worried that that’s going to go away. So that’s something that Twitter didthan the other companies.
Now that those teams are gutted, what happens? Do authoritarian governments just say, “Ah ha, we can spread our message here”?There’s already foreign influence operations every day on there, [from] multiple countries that we can’t catch. That’s especially true in non-English languages, where Twitter is really understaffed, and they just let go a lot of contract moderators that would catch other stuff. I think there’s going to be more volume, and I think less of it’s going to be caught.
There’s one overarching pattern, and that is that authoritarians love Twitter. They can command an army of government employees—or in some cases, the military—to use Twitter and to harness tools to amplify it in various ways, varying degrees of sophistication. It’s been a big problem in autocracies in a variety of places, and governments that are tending towards one-party dominance.India is a really, really big problem.
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