The IRS says it has answered 2 million more calls this tax filing season than a year ago, with the average phone wait time now at four minutes
FILE - A sign is displayed outside the Internal Revenue Service building on May 4, 2021, in Washington. Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a year earlier, the agency said Monday, April 17, 2023. WASHINGTON — — Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a year earlier, the agency said Monday.
IRS employees this tax season have answered 2 million more calls, and served 100,000 more taxpayers in-person, it reported. The agency also digitized 80 times more paper forms than in 2022 and cleared the backlog of unprocessed 2022 individual tax returns., sworn in earlier this month, promised that to use the new $80 billion infusion of cash over the next 10 years to help the federal tax collector become faster, more tech-savvy and provide"real-world improvements" to taxpayers.
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