British Gas has been found to have employed debt-collecting contractors who broke into the homes of vulnerable customers who fell behind on payments to forcibly install prepayment meters during the energy crisis.
in which a reporter was embedded clandestinely with British Gas contractors from Arvato, a debt-collecting firm tasked with installing prepayment energy meters for those late on their payments, has found that contractors broke into homes to do so.
Under current regulations, energy firms in Britain are mandated to have attempted all other options prior to installing a prepayment meter, and even then should not take the step “in the most vulnerable situations”. The use of a prepayment meter is often more expensive than direct debit payments, exacerbating the problem for struggling homes forced to use the appliances.
“If every single mum that starts getting a bit teary you’re going to walk away from, you won’t be earning any bonus,” an agent said.
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