Beware of Using Brown Paper Tickets, Performer Warns

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Beware of Using Brown Paper Tickets, Performer Warns
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The ticketing service left an artist waiting for weeks to get paid

Jennifer Westwood performs at Aretha’s Jazz Cafe in Detroit. She says it took Brown Paper Tickets nearly a month to pay her for the event.

As the days and then weeks ticked by, Westwood decided to contact Brown Paper Tickets’ customer support by email and phone. She says she only got an automated reply saying that the company was experiencing technical difficulties due to COVID-19. After this reporter contacted Brown Paper Tickets for comment on Thursday, the company sent Westwood an email saying it had initiated payment, which would take a few days to be complete.

Westwood says she was previously considering looking for a new ticketing service, but had already booked an acoustic “Detroit Sound: Unplugged” event scheduled for Wednesday, Feb. 22 at Ferndale’s Valentine Distilling tasting room and was using Brown Paper Tickets for sales. With Wednesday’s massive ice storm, however, Westwood decided to postpone the event, sending ticket holders a message through Brown Paper Tickets letting them know that the date was rescheduled for March 22.

In an email, the company acknowledged that it changed the date on the event page as a result of the message Westwood sent to her fans. Westwood says after she gets her payments for the Detroit Sound and Detroit Sound: Unplugged events, she will no longer be using Brown Paper Tickets.Westwood says she knows how important it is to pay musicians promptly, and paid for all Detroit Sound talent out of her own pocket. The delayed payment from Brown Paper Tickets left her in the hole, forcing her to postpone a planned studio session to record an upcoming album.

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