After submitting the requested paperwork, Vicki David tried to get a response from PayPal for six months. Here's how 7 On Your Side was able to help her claim her late husband's account.
She did. "I waited a month or two. I never heard anything, so I called back, went through several people, found out they had only received one of the documents," David said.
She called PayPal several times, but says she wasn't getting anywhere. "I did get hold of one gentleman who said, 'Oh, I know who you need to talk to, but he couldn't get hold of him, either,'" she said. It just went on and on. "After six months or better of working on this, I was no farther ahead than I'd been in April, so that's when I gave up, and I turned to you to help me. And within one day someone was calling me back," David said.She spoke to a PayPal employee who really helped her, reporting back every step of the way.
"She contacted me and said, 'Yes, we got everything we need. A check will be in the mail to you within fourteen days,'" David said. "I was very appreciative."7 On Your Side really wants to thank PayPal for taking care of all this. 7 On Your Side's Michael Finney spoke with a company representative who was not comfortable talking about this on the record because of privacy concerns.
Now, If you receive one of these letters from the state, contact 7 On Your Side and we will walk you through the process.Take a look at more stories and videos by7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues..