A new program launched by the Aurora Police Department will send a bilingual message to people asking their views of the police department and how their interaction with officers went.
Through a partnership with Axon, the company that also provides the department’s body and squad car cameras, the city has already been piloting the survey. Community members receive a link to an anonymous, optional survey that asks questions like “Did the officer treat you with respect?” and “Did you receive the services you needed?”
“It gives them an opportunity to anonymously give feedback on the type of service they received and we are also able to voluntarily obtain demographic information to see how the members of our community view us,” Aurora Police Administrative Services Lt. Bill Rowley told City Council Finance Committee members recently.
The survey is also used for interactions with dispatchers and internally by the professional and sworn staff to ask how the department can improve morale and performance.
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