Atlassian taps OpenAI to make its collaboration software smarter

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Atlassian taps OpenAI to make its collaboration software smarter
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Atlassian co-CEO Scott Farquhar says the company can stand out among businesses integrating GPT-4 by showing results about clients' extensive data collections.

Atlassian is showing off a slew of generative artificial intelligence enhancements coming to Confluence, Jira Service Management and its other programs.

Several software companies have been mobilizing to capitalize on interest in a category called generative AI — where machines can react to human input with information informed by loads of previous data — ever since OpenAI's ChatGPT botlarge language model, which been trained on extensive sources of text from the internet, will help Atlassian's Jira Service Management process employees' tech support inquiries in Slack.

Atlassian has been building its own AI models for several years, but just started using OpenAI at the beginning of 2023. Together, these models create results that are unique to individual customers, with Atlassian's trove of data.

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