When Consumer Reports analyzed thousands of internet bills they found confusing billing, varied pricing and lack of competition.
– How much are you paying for your internet service? If you scoured your bill but still can’t find the answer, you’re not alone.
Consumer Reports spent more than eight months analyzing more than 22,000 internet bills submitted by people from all across the country. With so many lines of charges and fees, determining the true price of the internet proved to be challenging. The NCTA-Internet and Television Association, a trade group, disagrees and says, “Cable providers continue to provide consumers with transparent billing information on their websites and promotional materials.”“We found people paying for subpar broadband service, like 5 to 10 megabits per second download speeds, were paying on average the same as people getting 100 or 300 megabits per second,” Schwantes said.
Consumer Reports also found costs were higher in areas where there were fewer providers competing for business.First, make sure you’re getting the speed you’re paying for. You can use internet speed tests at Speedtest by Ookla or M-Lab.
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