How could artificial intelligence change therapy? scottdavidglass explains why ChatGPT did surprisingly well in expressing empathy.
Should therapists begin to worry about AI taking their jobs? Most AI job replacement concerns have centered around data entry, bookkeeping, manufacturing, and customer service industries. However, the exponential growth of AI’s sophistication in human interactions make it a candidate for roles that involve abstract reasoning and an understanding of human emotion.
This more flexible language model can simulate original empathic responses to any possible statement. The results sound strikingly human. Researchers have found that people tend to attribute human-like qualities to AI afterResearch has yet to examine the empathy effect of large language AI models on well-being; however, it would not be surprising if those effects exceed those of rules-based AI like Wysa and Woebot.
Two elements of its response captured deeper meanings for me. The first was the choice of the words “really challenging,” which accurately rephrased the impact of my draining day without overstating the feeling. GPT then affirmed the compassion that drives my work as a therapist.Therapy is something I really used to love. I looked forward to going to work every day and knowing I could help people. But lately, it's like the spark has gone out. It feels like a slog.
As the conversation unfolded, I began to notice that ChatGPT overused words like “challenging,” “understandable,” and “important.” I gave ChatGPT an additional instruction to stop using those words as often, which it dutifully followed.The Next Generation of AI Empathy: Guidance is Needed
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