If you fell behind on your DWP bill, they won’t turn off your service during extreme heat or cold advisory or warnings.
Normally, if you don’t pay your utility bills, you can expect to have your water or power turned off.
With a focus on equity, the DWP will work with customers to better manage their bills, offer extended payment plans, connect low-income customers to assistance programs and offer rebates to those who purchase portable and window air conditioners, McClain-Hill said. Until now, the department suspended shutoffs to non-paying customers only if temperatures soared past 100 degrees Fahrenheit. By using National Weather Service alerts as its new barometer, the policy now takes into account weather-related health risk factors like heat duration and high overnight temperatures, as well as cold-weather factors during the winter.
But she and other advocates also called on the board to consider a summer-long, seasonal moratorium on shutoffs, not just when the National Weather Service issues an alert. The weather service, Morales Pérez said, does not take into account
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