As shoppers prepare for the upcoming Amazon Prime Day later this week, the online retail giant is warning customers of the most common impersonation scams that have been targeting shoppers.
PUBLISHED 12:11 PM EDT Jun. 29, 2023ST.
It is where a scammer will call, text, or email an Amazon customer, saying there is a problem with their account. They will offer help by asking for login and credit card information. “That draws people in because they don’t want to get charged for something like that,” he said. “So, suddenly, they’re interacting with a bad actor and giving up information, and that doesn’t go particularly well by the end of it.”
He added that customers can always trust Amazon’s app and website to check their account if they have a concern about an order. They can look under the My Order section or in the Message Center. Last year, Knapp said Amazon took down more than 20,000 phishing websites, 10,000 phone numbers and reported hundreds of “bad actors” to law enforcement in the U.S. and around the world.Knapp said he understands being scammed or almost scammed can be embarrassing, but if it is reported, Amazon can help stop the scams.
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