Amazon Allegedly Tricked Users Into Prime Subscriptions and Sabotaged Their Attempts to Cancel
. “These manipulative tactics harm consumers and law-abiding businesses alike. The FTC will continue to vigorously protect Americans from ‘dark patterns’ and other unfair or deceptive practices in digital markets.”, Amazon executives made a conscious choice to create these problems and ignored potential fixes that would help consumers. Amazon did not immediately respond to a request for comment.
Consumer advocates are celebrating the lawsuit. “Amazon should not be able to use its dominance to trap consumers into using and paying for its products,” said the Athena Coalition, a collective of advocacy groups that pushes back against Amazon
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