Mayor Kirk Watson said he shared the frustrations of Austin residents left without power for days and said the city will improve how it communicates during storms. severewx austin texas kprc2 click2houston
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“I will admit that I deferred to folks so that they could be doing the jobs that they needed to do and [are] experts in the area, but I am frustrated and I know others are frustrated,” he said.and businesses remained without power as Watson spoke. Austin Energy said electricity won’t be fully restored until 6 p.m. Friday.
Residents criticized the city for not using its text alert system. They also expressed frustration at officials for not providing more details about the scope of the crisis and how long they might go without electricity. But Austin Energy general manager Jackie Sargent said Thursday that officials opted to wait because of the fluidity of the situation.
The online reporting tool was back up and running Thursday. Sargent said the utility’s system was overwhelmed by the “unusually high” volume of inquiries from residents Wednesday, but it has since worked to manage the demand for information. Watson said the city will revisit its communication protocols once it fully addresses the current outages. Austin Energy also committed to improving its reporting tool.
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