Daily News | A year after the launch of 988, lack of trust and awareness an issue for the mental health hotline
Leaders from several community organizations whose clients often express mental health concerns — Mothers-in Charge, Intercultural Family Services, Ardella’s House, and Philadelphia Anti-Drug/Anti-Violence Network — all told The Inquirer that they had not heard of 988.
Still, calls to Philadelphia crisis call center are rising overall, along with the number of times the city dispatches mobile crisis units to respond in the community. As the 988 enters its second year, the city is looking to expand awareness and build trust.Since the launch of 988, Philadelphia has experienced an increase in calls reporting mental health crises, according to city data. From January through May of this year, the city received 30,775 calls.
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