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The Apple store is one of many retailers that ask for feedback and reviews, which can have a tremendous impact on employees.," says former employee and Reddit user u/minimalistcookie."You have to maintain a certain level to avoid any action plans with a Team Lead."
A 2021 article in The Verge explained how each store receives a"net promoter score," which is essentially a number based on customers' feedback. But, as they note, customers could give negative ratings based on"things like"There's never positive intent assumed," a then-current employee in Pittsburgh told The Verge."It always feels like you're a kid getting in trouble and you're making an excuse.
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